Most missed patient calls happen during peak hours, when your front desk is already juggling three other things. An AI receptionist answers, books, and reminds automatically, so fewer patients get a voicemail and fewer appointments turn into no-shows.
Medical, wellness and dental offices commonly miss 20 to 30 percent of incoming calls during peak hours. Every one of those calls is either a new patient going somewhere else, or an existing patient who needed to reschedule and instead just didn't show up.
No-shows compound the problem. No-show rates commonly run between 14 and 38 percent depending on the practice, and patient no-shows are estimated to cost the U.S. healthcare system roughly $150 billion a year. Most of that is preventable with a reminder system that actually reaches people.
of calls to medical, wellness and dental offices go unanswered during peak hours, based on industry-wide estimates.
An AI receptionist that picks up when your staff's buried. Text and email reminders that actually cut no-shows. An intake form that pulls information before they walk in. All built with patient privacy in mind.
Yes. Intake and reminder workflows are built with a HIPAA-conscious approach, and no sensitive information goes into a public or general-purpose chatbot.
No. It handles the repeat, predictable questions and after-hours calls so your staff can focus on patients who are actually in front of them.
Most practices are live within a few weeks of the operational audit, depending on how many systems need to connect.
It depends on call volume and how many workflows you need automated. See our cost breakdown post for a general range.
We'll walk through where the missed calls and no-shows are actually happening before recommending anything. Get in touch.
